SOL.dk went from chaos and insecurity to a future proof mail solution after migrating 171.000 mailboxes
After a long period with suppliers who have been costly for SOL.dk, MailCore has now created a stable foundation for the future of all SOL.dk mail users. Finally we can concentrate on getting our new services ready for the portal, says the Head of Tech at SOL.dk.
It is not until now, after MailCore is hosting all of SOL.dk mail accounts, that the Head of Tech, Michael Roed - who followed the whole process closely with both owners - that CM Consulting can really start looking forward and focus on developing the services SOL.dk offers its users.
“Finally SOL.dk has achieved the calmness we need to concentrate on other things than mail support, thanks to MailCore. We are now focusing on developing our business so that our users gets more out of the web portal,” says a relieved Michael Roed.
MailCore saves SOL.dk twice
Since the new mail supplier cannot get the old mailboxes migrated even after 8-10 months MailCore is hastily called as an external consultant to get things moving. MailCore helps the new Danish supplier migrating all the mailboxes from the American supplier. Hereby the crisis is off... or so they thought.
The new Danish supplier runs out of hard disc space after all mailboxes are moved and when clearing up space some users get their mails deleted… again. Many users leaves SOL.dk in anger. MailCore is once again called upon.
“Luckily MailCore can save us again by restoring a lot of the deleted mailboxes as they did a backup while migrating. We now know that hosting a mail platform is not anything like hosting a web site. With mail hosting there are huge amounts of data running through the system all the time,” says Michael Roed.
All requirements were meet
SOL.dk must conclude that the economic consequences are too big to continue with the Danish supplier and when CM Consulting takes over the site, they have only one thing in mind: Get rid of the current supplier.
After much searching CM Consulting contacts MailCore once again. Michael Roed already knows MailCore and besides that MailCore is the only supplier in Scandinavia which is capable of mastering a mail solution in that scale.
“At that time we knew a lot of things about running a mail solution so our demands to MailCore was extremely high. We needed a guarantee that no data would be lost during another migration. Also a daily backup of all mail boxes was necessary. We would have the option to restore a single mailbox if a user by accident deleted some of his mails. The system should be as simple as possible and finally yet importantly, the look should be identical with the current mailbox. All of this was accepted by MailCore and was complied. We knew who they were and also knew which great quality we would get so the answer was quite simple,” says Michael Roed and also points out that MailCore had the best price!
Proactive support
CM Consulting has also achieved economies of scale by choosing MailCore. Today MailCore has taken over the entire operation of SOL.dk’s portal, e-mail and applications for businesses. In addition to SOL.dk CM Consulting have systems to handle injuries and file sharing services for businesses.
“At the first day of moving I was like ‘Wau’. A completely new experience to see users logging in to mailboxes there were not empty. Of course, there were some faults during the migration because it is tough business moving that many email accounts without a single user noticing it. However, when a problem occurred MailCore has been extremely proactive. It is the first time that I have experienced a supplier that calls me and informs me about a problem that they are already working on,“ says Michael Roed. And that approached fits well into SOL.dk’s own business strategy:
“Previously our users waited for up to 3 or 4 days before they got an answer what had happened with their e-mail. This is now a no go, we must give all users a reply within 24 hours and then they also need to be able to login again. Today e-mail is so important for people, so one little mistake and they are gone. MailCore knows this, that makes our support much easier, and then we can concentrate on our business. They are always ready – no matter when I call them,” says Michael Roed.
